Privacy Policy

Our privacy statement discloses how we use the personal data you provide to us, both through using our products and services and when browsing our website.

Third parties

Third party websites   Our website contains several links, including to Medium, who hosts our blogs, to Tag Cyber Law Jouranl, to the IAPP, to a radio show, to a podcast, to Calendly (a service provider) for demo appointments and to Mailjet (a service provider) for newsletter subscriptions. If you click on those links or submit your personal information to them through a contact page on our website, we cannot guarantee the safety of your personal information i.e. those sites likely use cookies and other trackers or third parties and we have no control over that.

Retention

Retaining your information   If you are a customer, you have control over the information you provide to us and may delete it or transfer it to another provider at any time. However, we will still retain some information about you such as the original contracts between you and us, payment history, invoice history, performance metrics, emails, texts and case studies on your use of our services. We may also retain copies of your documents, questionnaires etc. in our backups until the backups are purged. Contact us at  privacy@clearops.io for more information or to discuss options.

Children, Others

Children, International Users Our website is not targeted at children and we don’t know why any child would be interested in our website or services.  We are aware that those outside of the United States may be interested in our services. Under GDPR, we are considered a controller since the information we collect is our customer’s business information. If you do reside outside of the United States, all our databases are located in the United States.

Changes

Changes to this Privacy Statement We are a young company and our services will be changing and, for that reason, so will this privacy statement. Since we are an opt in company, we will only send you emails about changes if you send us an email opting in to  privacy@clearops.io. Otherwise, we will post changes on the website. If you want to know specifics about the changes, you may also email us at  privacy@clearops.io.

GDPR Statement, Privacy Shield & CCPA Statement

GDPR Statement
The European Union (“EU”) privacy regulation, the General Data Protection Regulation (“GDPR”) went into effect on May 25, 2018. The GDPR impacts companies located in the EU or when they are processing data of EU residents, among other criteria. ClearOPS strives to meet global privacy regulations and is committed to GDPR compliance. The principles of GDPR include putting the data subject in control of their data, providing them with access and correction rights, minimizing data collection, securing the data and maintainin accuracy of the data. It is important to note, there is no certified compliance program for the GDPR, and there is no set checklist of required actions for GDPR compliance.  As a result, GDPR compliance is a continual process for ClearOPS.

Privacy Shield Disclosure
The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks were designed by the U.S. Department of Commerce and the European Commission and Swiss Administration to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States. To be assured of Privacy Shield benefits, an organization must self-certify annually to the Department of Commerce that it agrees to adhere to the Privacy Shield Principles, a detailed set of requirements based on privacy principles such as notice, choice, access, and accountability for onward transfer. The website for the Privacy Shield is located here: https://www.privacyshield.gov As of the date written above, ClearOPS does not have any EU offices but it will enter into standard contractual clauses for the processing of contact information provided in questionnaires. As of July 16, 2020, the CJEU invalidated the Privacy Shield. ClearOPS did not seek self-certification and therefore did not rely on the EU-U.S. Privacy Shield prior to July 16, 2020, nor does it after such date.

CCPA Statement
The California Consumer Privacy Act ("CCPA") is a comprehensive privacy law that took effect on January 1, 2020.  CCPA is a step forward in the United States for shaping data protection requirements.The CCPA creates several new rights so individuals may control access and use of their personal information. These include the right to access or delete personal information collected by a business and the right to opt out of a "sale" of their personal information.  However, transfers to "service providers" are not considered "sales." ClearOPS is a "service provider" as defined under the CCPA. ClearOPS does not sell personal information. ClearOPS does (a) engage other service providers as subcontractors, where the subcontractor also meets the requirements for a service provider under the CCPA; (b) use personal information for providing the services and for internal use by ClearOPS to build or improve the quality of our services, but that use does not include building or modifying household or consumer profiles, or cleaning or augmenting personal information acquired from another source; (c) use personal information to detect security incidents; and (d) use personal information to protect against fraudulent or illegal activity or for reasons specified in CCPA, subsections 1798.145(a)(1) – (a)(4) (e.g., to comply with laws).